Terms
& policies

Under the Swedish Distance Contracts Act, there is no right of withdrawal for services to be performed on a specific date or at a specific time. This covers, for example, booked flights and experiences.

This means that a booked flight is binding once the booking refers to a specific date and time.

When purchasing a voucher or gift card where no specific flight time has yet been booked, we offer a 14-day right of withdrawal from the time of purchase.

To exercise the right of withdrawal, contact us within 14 days of the purchase. Upon approval, the amount is refunded to the same payment method used at the time of purchase.

When a voucher or gift card is redeemed and converted into a flight booked with a date and time, the right of withdrawal expires. The terms for booked flights under section 1 above then apply.

This applies regardless of whether the flight takes place within 14 days or further into the future.

Upon approved withdrawal (only for the purchase of vouchers or gift cards as per section 2), the full amount is refunded to the buyer.

The refund is made to the same payment method used at the time of purchase. The voucher or gift card becomes invalid after the refund.

Our tours, both shared and private, are non-cancellable. With the rebooking guarantee, rebooking can be done free of charge – for shared tours up to 7 days before departure and for private tours up to 2 days before departure.

For other bookings, such as helicopter taxi and larger packages (for example lunch at Sandhamn), free cancellation or rebooking applies up to 7 days before the planned departure.

If we have to cancel the flight due to incorrect information provided by you – such as weight or disability – no refund will be issued.

Arlanda Helicopter AB reserves the right to cancel up to 2 hours before the planned departure. In the event of cancellation by Arlanda Helicopter AB, you as the customer are given the option to rebook or receive a refund.

If you are not at the agreed meeting point at the time stated in the confirmation, we may have to shorten or cancel your flight. In such cases no refund is issued.

All flights may be cancelled due to weather or technical maintenance at short notice. We notify you by SMS, phone or email at least 2 hours before the planned departure. In exceptional cases, departure may be cancelled with shorter notice. In such cases, rebooking to a new date is offered at no cost.

Arlanda Helicopter AB reserves the right, in individual cases, to decline or modify a customer's order.

If you wish to file a complaint regarding the execution of a service, complaints should be sent to info@arnheli.se. Any complaints are investigated by Arlanda Helicopter AB and a response is provided when the investigation is complete. Upon an approved complaint, payment is made to the customer within 30 days of the complaint being approved.

Consumers have a one-year right to complain but are expected to file complaints within a reasonable time. In the event of delivery delays, the consumer has the right to cancel the purchase and must have access to information about the delay.

Arlanda Helicopter AB is a reseller for selected sub-suppliers in order to offer a broad and attractive range of services and destinations. It may happen that a specific service or destination must be cancelled due to circumstances beyond our control. In such cases you may of course switch service or cancel the purchase.

Personal data you provide to Arlanda Helicopter AB is handled with respect and in accordance with the Swedish Data Protection Act SFS 2018:218 and the General Data Protection Regulation 95/46/EC (GDPR). By providing your personal data, you consent to our use of the collected information to fulfil our commitments to you and provide the service you expect.

Arlanda Helicopter AB is not responsible for damages, losses (direct or indirect) or other inconveniences attributable to, or otherwise linked to, the performance of the services. Arlanda Helicopter AB does not compensate for and shall not be held liable for any additional costs that may have arisen as a result of a service. Such additional costs include, but are not limited to, travel and accommodation costs.

Arlanda Helicopter AB is released from liability towards you if the company is prevented from fulfilling its commitments due to circumstances beyond its control or ability that could not reasonably have been foreseen, the consequences of which could not reasonably have been avoided or overcome. This also applies to circumstances attributable to a third party or caused by natural disaster, lightning strike, power outage, labour dispute, war or other unrest, fire, new or amended legislation or government regulation, errors in external telecommunications or similar circumstances.

Arlanda Helicopter AB owns the rights to all texts, images and logos used by the company. If you wish to use such material, Arlanda Helicopter AB's explicit approval is required first.

Arlanda Helicopter AB reserves the right to make changes to these terms. Your order is covered by the terms that were available at the time the order was placed, with the exception of changes that must be made due to law, government decision or regulation.

In the event of a complaint, the customer should primarily contact Arlanda Helicopter AB by emailing info@arnheli.se. If the customer is not satisfied with the assessment, the dispute can be reviewed by the Swedish National Board for Consumer Disputes (ARN).

• Postal address: ARN, Box 174, 101 23 Stockholm, Sweden
• Email: arn@arn.se
• Web: https://arn.se

We do not participate in any dispute resolution proceedings with consumers before an arbitration tribunal, and we are not required to do so.

This policy describes in more detail what kind of information we collect and how it is used.

Arlanda Helicopter AB, 556393-0535, is the data controller for the processing of your personal data.

In order for Arlanda Helicopter AB to provide its services, your personal data is processed by companies we cooperate with. We then impose the same requirements for confidentiality and security as if we processed the data ourselves, and the processing takes place so that we can fulfil our agreement with you or on the basis of a so-called legitimate interest in the processing.

Arlanda Helicopter AB takes the legal and technical security measures required to ensure that your personal data is not manipulated, lost, destroyed or accessed by unauthorised persons. Our security routines are updated as technology develops and improves.

Your personal data is handled using modern information technology and is used to fulfil customer relationships (delivery, customer service) and for marketing.

The following personal data is stored at the time of purchase: name, address, email, phone number and IP address. We store this information in order to handle your order and to assist with questions.

Certain functionality on the website allows users to provide personal data (newsletter, contact form and similar). In these cases, the information you provide is stored.

When you use the website (arnheli.se), we automatically collect general information about your visit. This information is not of a personal nature but contains, for example, the type of browser or operating system you use.

If you are not a newsletter subscriber, we do not send out newsletters to you. All subscribers can unsubscribe at any time by sending an email to info@arnheli.se.

Your data is not passed on to anyone who is not a data processor. Examples of sub-suppliers acting as data processors:

• Customer service, which needs the data to be able to communicate with you by email or phone.
• The relevant supplier.
• The police, in the event of fraud or other matters where it is necessary to share the data with the authorities.

To protect your personal data, we have taken several security measures. We perform regular security audits with a focus on the security of our IT system, and access to your personal data is limited to relevant staff.

We do not store any sensitive information such as debit or credit card numbers. Purchases are handled by Stripe, which complies with the Payment Card Industry Data Security Standards (PCI DSS). Sensitive data is transferred encrypted via SSL (Secure Socket Layer).

Under the GDPR, you as a customer have the right to request a register extract from us free of charge. You may then raise objections and ask us to rectify inaccurate, incomplete or misleading data, or to restrict data. You also have the right to assistance in moving your personal data. You can also end your subscription at any time and ask for all your personal data to be deleted.

Send a written (signed) request to: info@arnheli.se. To protect our customers' privacy, we only send your register extract to your registered home address.

Arlanda Helicopter AB reserves the right to make changes to this privacy policy.

Arlanda Helicopter AB uses cookies. Cookies are small files that are automatically created by your browser and stored on your device (computer, tablet, smartphone, etc.) when you visit our website. Cookies do not harm your computer and do not contain viruses, trojans or any other malicious code.

Information is stored in the cookie in relation to the specific device used. However, this does not mean that we are immediately aware of your identity.

We use cookies to make your use of our website easier. For example, we use so-called session cookies to recognise that you have already visited certain pages on our website, that you are already logged into your user account, or to display your shopping cart. We use cookies that optimise the usability of our website. The information is stored for a limited period.

Under the Swedish Electronic Communications Act (2003:389), all visitors to a website with cookies must be given access to information that the website contains cookies and the purpose of their use. Visitors must also consent to the use of cookies.

• To handle shopping carts, checkout, customer accounts and other basic functionality.
• URL redirects.
• To keep web statistics, test new functionality and segment visitors.
• To target ads based on user behaviour.

The information in these cookies is stored anonymously. No personal information, such as email address or name, is stored about you.

It is possible to opt out of much of the interest-based advertising and tracking. This applies not only to Arlanda Helicopter AB but to all websites on the internet.

Network Advertising Initiative

You can opt out of much of the interest-based advertising through, for example, the Network Advertising Initiative, NAI (networkadvertising.org).

Enable tracking protection in your browser

Tracking protection (Do Not Track) is built into most browsers, giving you the ability to ask websites not to track you.

Disable cookies

You can also disable the use of cookies in your browser settings. Doing so will, however, affect and limit your ability to use the website.